Jane Smith
123 Home St
Home City, St 12345
123-456-7890 jane@email.com
OBJECTIVE:
Seeking a Customer Service Management position where I can use my extensive experience and skills to provide excellent management ability.
QUALIFICATION HIGHLIGHTS:
• Efficient and professional manager with excellent communication and conflict resolution skills
• Detail-oriented multi-tasker with the ability to handle multiple projects at once and complete all requirements on schedule
• Handle the hiring, supervising, and termination of staff when necessary in compliance with all equal opportunity laws
• Excellent customer service skills which ensure continued relationships with satisfied clients
• Create and implement comprehensive training programs for new employees
• Handle budgets and prepare reports on department finances
• Experienced in all aspects of office management including ordering and purchasing of office supplies
PROFESSIONAL EXPERIENCE:
Office Manager
Mortgage Company
Home City, ST
May 2005-present
• Overseeing of all aspects of office operations including purchasing of supplies, scheduling for use of conference rooms, marketing, and payroll
• Interview all new hire candidate for direct report positions including Administrative Assistants, Reception and Customer Service Representatives
• Implement cost control measures to keep office budget within limits
• Maintain relationships with vendors and suppliers
• Ensure all security measures are strictly followed and investigate any possible breaches
Customer Service Representative/Administrative Assistant
Insurance Company
Home City, ST
July 2001-May 2005
• Provide a strong customer service experience on the phone and in person
• Answer customer inquiries into policies, quotes and claims
• Perform general office duties including assisting with ordering of office supplies including business cards and letterhead
• Assist realtors and mortgage companies with obtaining appropriate proof of insurance for purchases and refinances
• Filing and scanning of documents into electronic file storage system
EDUCATION:
Administrative Assistant Certification
City Community College, 2003
COMPUTER SKILLS:
• Microsoft Office with extensive knowledge of Word and Excel
• Internet Research
• QuickBooks