John Smith
123 Home St
Home City, ST 12345
123-456-7890 john@email.com
OBJECTIVE:
Seeking a position with a large mortgage company in loan processing and mortgage financing where I can use my years of experience in the mortgage industry.
QUALIFICATION HIGHLIGHTS:
- Excellent communication and interpersonal skills, customer focused and able to provide a high level of service to all clients
- Detail-oriented, punctual and able to meet tight deadlines
- Problem-solving skills that effectively create solutions to the satisfaction of both clients and the company
- Able to effectively handle and process large amounts of data and create cohesive reports
- Clear understanding of all aspects of the mortgage loan process from underwriting to funding
PROFESSIONAL EXPERIENCE:
Loan Processor
Large Mortgage Company
Home City, ST
February 2005-present
- Review and verify loan application information including income, credit checks and appropriate insurance
- Work directly with loan officers to ensure smooth processing of loans and meet escrow closing deadlines
- Provide needed information to underwriters and obtain additional information as required
- Contact clients, insurance agents, realtors and all other involved parties as needed to provide current status of loans and acquire information as needed
- Complete entry of loan-related data and documentation into computer system with a high level of accuracy and speed
- Ensure completeness and accuracy of all application packages to maintain quick turnaround times for loan funding
Customer Service Representative
Large Financial Institution
Home City, ST
October 2002-February 2005
- Answered customer questions, concerns and complaints over the phone regarding their mortgages and auto loans
- Accepted payments on loans and applied them to the appropriate balance
- Explained interest rates and payment policies to clients
- Assisted clients in locating the appropriate department for refinances and other loan-related processes
Administrative Assistant
Small Company
Home City, ST
May 2000-October 2002
- General office duties
- Reception and answering phones, directing calls to appropriate staff member
EDUCATION:
Bachelors Degree in Political Science
State University, 2003
TECHNICAL SKILLS:
- Advanced computer skills including Microsoft Office
- Excellent research skills both online and via traditional means
- Able to learn specialized software proprietary to mortgage companies and financial institutions